Shipping & Returns

Shipping

Purchases made on shoppostoak.com may be returned or exchanged within 7 days of receiving your order. The Shops at Post Oak does not process or ship orders on weekends or holidays. Order are fulfilled Monday to Friday and shipped within 2 business days.

Fine jewelry, verified luxury (LePrix), sunglasses and orders exceeding $1,000 must have a signature required upon delivery.

Return Policy

For return and exchanges, email us at info@twenty9north.com

Full Price Items: Products purchased at full price are eligible for return for full refund within 7 days from the date that the product was delivered to you.

Sale Items: Products purchased on sale do not qualify for returns or exchanges. All sale items are FINAL SALE.

Fine Jewelry/Fashion Jewelry: Fine Jewelry and Fashion Jewelry products do not qualify for returns or exchanges.

Swimwear/Undergarments: Swimwear and Undergarment products do not qualify for returns or exchanges.

Verified Luxury: Verified Luxury (LePrix) products do not qualify for returns or exchanges.

The cost of return shipping and an $8 restocking fee will be deducted from the refund (excluding the original shipping fee).

Original shipping charges, shipping protection, and redeemed rewards are non-refundable.

We only refund shipping costs if the wrong item was sent. Some sale items may qualify for an even exchange based on case.

Eligibility requirements for returns & exchanges:

Items must have original
packaging

Items must be in unused condition

Items must have all tags attached

$8 restocking fee is required

Our guest service team will process your refund or exchange within approximately 2-5 days of receiving your return. Once your return has been approved, an email confirmation will be sent to you. If your product does NOT meet our return requirements, you will not be reimburse. Please note, your banking institution may require additional days to process and post a refund transaction to your account. Contact your banking institution for their policies.

Damages or Defective

Damage or defective products must be reported within 5 days of receiving the item to be eligible for replacement. Contact us with your order number and detailed photos of the defect.

Lost or Stolen

Lost or stolen shipments must be reported within 5 days of delivery date. Contact us with your order number and detailed description of issue.

Update Address

Customers must provide accurate shipping information. Corrections must be made within 15 minutes. Once shipped, orders cannot be changed, replaced, or refunded due to address errors. Landry’s Inc. may correct invalid addresses but is not responsible for any costs.

More Information

29 North Boutique

Pick Up In Store

Orders are available for pickup within 24 hours. A “Ready for Pickup” email will be sent to the original email once the order is ready. Orders can be collected during store hours. Only the purchaser may pick up the order and must present a valid government-issued ID matching the order name.

Pick Up At: 29 North Boutique inside The Post Oak Hotel

Pick Up Address: 1600 West Loop South Freeway, Houston, TX 77027

Phone: (346) 227-5129

Hours of Operation: Monday - Friday, 10 A.M. - 8 P.M. CST

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Special Orders & Verified Luxury

Special or customized item inquiries contact us via email info@twenty9north.com. If available for order, the process will take between 4-6 weeks. All special orders or customized are not eligible for return or exchange. All items will become final sale.

Verified Luxury: all pre-owned items come with a certificate of authenticity. All items are pre-owned. Trademarks are owned by their respective brand owner. No brand owner endorses or sponsors these listings and ads or has any association and/or affiliation with shoppostoak.com. All Verified Luxury items on shoppostaok.com are excluded from any promotions. All items sold will be final sale. To request more information contact info@twenty9north.com.

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